Refunds & Returns
1. Shipping Policy:
(a) Delivery will be arranged after full payment received. After payment confirmed, item will be delivered within 1-2 working days.
(b) For undeliverable orders due to incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient, we will issue a refund by deducting the original delivery fee, handling fee and 20% of the value of products as re-stocking fee. You are welcomed to place a new order on our web site.
(c) We do not responsible for any losses of parcel once the parcel has been shipped out. Please check the contents before acknowledge receipt and in case any losses parcel happen or parcel not receive, we will provide the consignment note copy as a proof of delivery, and you may claim the losses with the courier company. If item received is damage, please notify us within 24hours after item received and return the damaged item back to us within 2 days.
2. Warranty Coverage Period:
ALL items are under One Year Warranty Coverage.
* Please send the warranty item to our add which is shown below and do inform us via email / phone message after the item has been send to us.
Our Mailing Address :
No. 8C, Lorong 1, Taman Mewah,
Batu 2 ½, Jalan Maharaja Lela,
36000 Teluk Intan, Perak.
Tel No : 05-622 7046
* Under promotion, warranty period may change from default warranty period.
Please confirm with us before purchase Promotion Items.
3. Warranty will cover for manufacturing defect only.
4. This warranty does not apply:
(a) to consumable parts, such as batteries , chips , touch screens or protective coatings that are designed to diminish over time.
(b) to cosmetic damage, including scratches, dents and broken plastic on ports.
(c) to damage caused by use with another product.
(d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external
(e) to damage caused by service(including upgrades and repairs) performed by an unauthorized person.
(g) to defects caused by normal wear and tear of regular usage.
(i) if any serial number / QC / Mark sticker have been removed or defaced from the products.
(j) to unstable electric power causing damage to the products.
5. Return Policy:
You may want to return your order due to any of the following reasons:
The product does not function as described in its manufacturer specification
Not the product the customer ordered (e.g. wrong color)
The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)
Please return the item within 2 days from the date you received it BUT item returned must be :
(a) Unused and in the same condition that you received it.
(b) Item must be in original packaging.
(c) All seals items must not be opened.
We DO NOT ACCEPT returns of certain products, IF:
(a) Product is returned after 2 days upon receipt.
(b) Product has been used or opened from its original packaging.
(c) Product is damaged or some parts are missing.
(d) Any free gift products OR non-returnable product.
We will first verify the condition of the return item before providing a refund. We will refund the total value of products BUT shipping costs are non-refundable. If your return is approved, we will refund to your Bank Account within 7 days from the item received date.